DEAR MARY: We are one month behind on our mortgage payments and plan to catch up this month. We have told our credit union we will pay half on the 1st and the second half on the 13th. This will bring us current. They call all day, every hour. When we answer they say they have to call us constantly until the amount due is paid. That is their policy. I say this can’t be true or allowed by law. It seems like harassment. — Cindy, Maryland
DEAR CINDY: I can certainly understand your frustration, but I can understand your lender’s policy as well. I know of no laws they are breaking by calling you at reasonable hours during the day. (You may be confusing this with laws that protect you when a debt is turned over to a third-party collector.)
Look, when you signed the original loan document, you promised to make your payments on time, every month, in accordance with the agreement. You failed to do this. It’s not the end of the world, but you have to look at this from their standpoint.
If you broke your promise to make a payment on time, why should they believe that you will keep your promise to catch up on the 1st and 13th? If you didn’t have the money last month, what makes them confident you’ll have it this month in addition to your regularly scheduled payment?
Rather than feeling entitled to paying late on your terms, why not consider this through their eyes?
Untold thousands of people in this country have decided to walk away from their mortgages. But do they tell the lender this fact? No. They stop making their payments and then lie when the lender calls. They remain in the home until the lender can make it through the complicated and expensive maze called foreclosure. The statistics are staggering. Many people manage to eek out years of making no payments, while remaining in the home.
You missed a payment, and that’s a red flag for your lender. Frequent calls are keeping them at the forefront of your every thought, which you have to admit is pretty smart.
Here’s an idea: Tomorrow, call them before they can call you. Be kind and once again express your remorse for running late. Tell them exactly the day and time that you will be bringing them money, even if you’ve told them a dozen times. Then keep your promise. Show up in person. And be grateful for their long suffering.
DEAR MARY: Several years ago, I began following your advice to use cash, not credit or debit cards for day-to-day purchases. On paydays I’d stop at the bank and withdraw enough money to last until the next payday. I then challenged myself to have some of that money leftover in my purse, which would then go into a piggy bank at home.
I just want to thank you because this has really worked well for me.
I am way ahead of their game. I still don’t use debit cards for purchases — only cash.
I feel like I have won and all from a lesson learned from you several years ago. Keep up the good work. We’re still listening! — Carol, California